MIAMI Customer Automation
The Best Customer Automation and Communication App for Small Local Businesses in Miami.
Best All-in-One App built to manage All of Your Customer Communication
Automatic lead follow-up, two-way texting, sales pipeline, digital scheduling, email marketing, live web chat, call recording with playback and so much more.
Manage your sales process on Mobile
One of the biggest problems we see most small business and service companies face is not a lack of leads…but a lack of conversion from leads to booked jobs online.
Businesses are making a major investment in Lead Generation using services like – SEO, PPC, Facebook Ads, Home Advisor, Google Local Service Ads and everything in between to drive leads to their sites and landing pages.
We are seeing these leads and the investment associated with them go down the tubes. In many cases 50-60% of inbound calls leave unconverted & 80% of webforms and other online inquiries wind up unconverted.
We know that these are interested prospects that need your services immediately in your service area, but for what ever reason they did not become a paying customer.
We know that these are interested prospects that need your services immediately in your service area, but for what ever reason they did not become a paying customer.
Here are the facts:
- Leads that are not followed up with within 15 minutes go cold / to another competitor.
- If you don’t follow up with an unconverted lead at least 3-5 times, you will miss out on 70% of the opportunities you could close.
Managing leads for your business is NOT easy, managing leads from multiple sources like your website, SEO, PPC, Facebook Ads, paid lead sources & any others can be hard to keep track of and even harder to follow up with appropriately.
As a small business owner, you need to follow up with the leads within minutes, but the day to day activity of the business makes it impossible, and will leave most customers that are seeking convenient near-instant gratification moving on to your competitors. The leads gets stale, and you start to wonder if the leads were just bad in the first place.
On top of all this, small businesses are expected to have multiple forms of communication avenues. The obvious ones are Phone Calls and Emails, it wasn’t too long ago (even to this day), where you still can’t text message or live chat with a local businesses especially in Miami (something we’re trying to change!).
Then there’s WhatsApp messenger which is especially popular in Miami and South America especially. Facebook Messenger. Let’s not forget Direct Messages. Oh you should also have Google Business Profile Messenger turned on an active as well, plus replying to Google Reviews!
That’s at least NINE forms of communication avenues to stay on top of and manage replies at an instant for your business and team.
That is where our platform comes in! We bring in all the leads AND automate all the follow up conversations immediately. It takes the stress off your office / dispatch team in doing the initial conversations and they ONLY have to focus on the good conversations.
The business can continue running with a crappy follow up process…OR you can implement our platform and increase ROI and fix the communications gap as fast as possible.
Our Platform replaces the core functionality of all these services:
Podium, Google Sheets, Skipio, Active Campaign, MailChimp, Home Service Chats,
Sly Broadcast, CallRail, Click Send, Pipedrive, Reputation Management And More!
Automatic Calling
When a Lead comes in, we can automatically push a phone call to the lead.
Ringless Voicemail
Drop a Voicemail to any contact automatically using a pre-recorded message.
Full Customer Messaging
Follow up with an automated SMS and Email that can be scheduled to push leads to any action.
Built-In 2 Way SMS Texting
Give the ability of texting to your business. Now you can increase the speed of conversation all in one platform. Available on Desktop and Mobile!
All Communication in one App for the whole Team
Phone Calls, Emails, Text Message, Live Web Chat to SMS, WhatsApp, Facebook Messenger, Google Business Profile Messenger, and replying to Google Reviews!
Pull in all the ways customers expect to communicate with your business, all in one communication app.
Our Goal is to help Businesses increase ROI on leads, and build more engaging conversations without adding stress to your team by automating the process and having access to the app easily on their smartphone.
FREQUENTLY ASKED QUESTIONS
Didn’t Find The Answer? Contact Us Today!
How Much Are the Marketing Programs?
The Marketing Lab best serves Miami service-based businesses and entrepreneurs alike with proper marketing programs that help them thrive in our city with the goal to increase your return on your marketing investment.
Our consultations are completely free and are conducted as a call or zoom meeting to go over your businesses story, where you are at in sales and marketing, current goals, and what you expect from your marketing agency.
If we’re a good fit, we will tailor make a marketing program that not only meets your expectations to hit your goals but also fits your yearly marketing budget.
See our “What Can I Expect On Our Initial Call?” question and answer for more details.
How Long Before I See Results?
Search Engine Optimization is a long-term program where results can usually be expected within six to eight months. Learn more about our Miami Local SEO Program.
Pay Per Click and Paid Advertising campaigns can boost results within the first couple weeks after partnering with The Marketing Lab. Learn more about our Miami Paid Advertising Program.
What Can I Expect On Our Initial Call?
Step 1. Choose a time on our calendar and then fill out the basic business information form on our Let’s Talk page.
Step 2. We prepare and do our due diligence to review all the preliminary information and gather our questions in order for us to prepare for our meeting.
Step 3. We have a 30min talk where we discuss things like: your current business goals, service offering, brand story, owner’s personal story (the why and reason for the business), the areas you serve, what the perfect customer avatar looks like for your business, etc.
