Customer Automation

Automate time-sensitive tasks that humans procrastinate

Automate Lead Communication

The Best Customer Automation and Communication App

for Small Local Businesses in Miami.

The best all-in-one platform built to manage

Automatic lead follow-up, two-way texting, sales pipeline, digital scheduling, email marketing, live web chat, call recording with playback and so much more.

Manage your entire sales process in your pocket

One of the biggest problems we see most small business and service companies face is not a lack of leads…but a lack of conversion from leads to booked jobs online.

Businesses are making a major investment in Lead Generation using services like – SEO, PPC, Facebook Ads, Home Advisor, Google Local Service Ads and everything in between to drive leads to their sites and landing pages.

We are seeing these leads and the investment associated with them go down the tubes. In many cases 50-60% of inbound calls leave unconverted & 80% of webforms and other online inquiries wind up unconverted.

We know that these are interested prospects that need your services immediately in your service area, but for what ever reason they did not become a paying customer.

Here are the facts:

  • Leads that are not followed up with within 15 minutes go cold / to another competitor.

  • If you don’t follow up with an unconverted lead at least 3-5 times, you will miss out on 70% of the opportunities you could close.

Managing leads for your business is NOT easy, managing leads from multiple sources like your website, SEO, PPC, Facebook Ads, paid lead sources & any others can be hard to keep track of and even harder to follow up with appropriately.

As a small business owner, you need to follow up with the leads within minutes, but the day to day activity of the business makes it impossible, and will leave most customers that are seeking convenient near-instant gratification moving on to your competitors. The leads gets stale, and you start to wonder if the leads were just bad in the first place.

On top of all this, small businesses are expected to have multiple forms of communication avenues. The obvious ones are Phone Calls and Emails, it wasn't too long ago (even to this day), where you still can't text message or live chat with a local businesses especially in Miami (something we're trying to change!). Then there's WhatsApp messenger which is especially popular in Miami and South America especially. Facebook Messenger. Let's not forget Direct Messages. Oh you should also have Google Business Profile Messenger turned on an active as well, plus replying to Google Reviews!

That's at least NINE forms of communication avenues to stay on top of and manage replies at an instant for your business and team.

That is where our platform comes in! We bring in all the leads AND automate all the follow up conversations immediately. It takes the stress off your office / dispatch team in doing the initial conversations and they ONLY have to focus on the good conversations.

The business can continue running with a crappy follow up process…OR you can implement our platform and increase ROI and fix the communications gap as fast as possible.

Our Platform replaces the core functionality of all these services:

Podium, Google Sheets, Skipio, Active Campaign, MailChimp, Home Service Chats,

Sly Broadcast, CallRail, Click Send, Pipedrive, Reputation Management And More!

Automatic Calling

When a Lead comes in, we can automatically push a phone call to the lead.

Ringless Voicemail

Drop a Voicemail to any contact automatically using a pre-recorded message.

Full Customer Messaging

Follow up with an automated SMS and Email that can be scheduled to push leads to any action.

Built-In 2 Way SMS Texting

Give the ability of texting to your business. Now you can increase the speed of conversation all in one platform. Available on Desktop and Mobile!

All Communication in one App for the whole Team

Phone Calls, Emails, Text Message, Live Web Chat to SMS, WhatsApp, Facebook Messenger, Google Business Profile Messenger, and replying to Google Reviews!

Pull in all the ways customers expect to communicate with your business, all in one communication app.

Our Goal is to help Businesses increase ROI on leads, and build more engaging conversations without adding stress to your team by automating the process and having access to the app easily on their smartphone.

Let's Level Up Your Marketing!

Click below to schedule a call with us to learn about your

business current standing, goals and if we'd be a good fit to help.

Who We Are

The Marketing Lab is a full service marketing agency in Miami, FL purposed to help businesses thrive.

HQ

Miami, Florida

Made with Love

Operated in the USA!