Getting, and responding, to reviews is crucial. What you do with negative reviews is just as important, and possibly more so, than how you respond to good reviews. At The Marketing Lab, we help you manage both so your business stays at the top of the reputation ladder.
When you work with our expert team, we will help your business by answering reviews from clients on major directory sites like Google and Yelp, ensuring that we’re addressing your client’s feedback with professionalism and the next steps, if any.
Much of online reputation management has to deal with knowing how to respond to both positive and negative reviews. The better you are at responding well to negative reviews and encouraging positive ones, the more you set your business on display for all to see in a positive light. Negative reviews don’t have to be a bad thing as long as they’re used as an opportunity to show others how your business cares about its clients and wants to do right by them.
When you work with our team, we’ll set up management programs to help you keep track of reviews, stay on top of negative ones, and keep your business looking professional. We’ll help drive positive reviews to common sites such as Google, and we’ll help you repair damage from negative reviews by determining how to use them as an opportunity to promote your business.
At The Marketing Lab, we make it our purpose to help small businesses build a solid brand reputation. We focus on boosting your credibility by encouraging positive reviews, managing negative critique, and keeping your brand at the top customers’ list of approved businesses. Your online reputation is crucial. Contact us today to learn more!